Year: 2010

protests

You’d think that voters would be used to politicians making promises that they do not, or can not, abide by once in office. Ah, well, maybe so – but students are a different thing altogether. Young, optimistic, unsullied by the…

John Lewis, a dog and a snowstorm

November 17, 2010

Comms, Crisis Management, Online,

crisis management, John Lewis,

John Lewis has upset a few people, it seems. The final scene of its Christmas ad shows a dog left out in the snow, while a small boy pins a Christmas stocking to its kennel. To say this hasn’t gone…

Social isn’t just about media

October 26, 2010

One of the most interesting things about eConsultancy’s JUMP event earlier this month was the repeated idea that what social media has done is to take a lot of communications offline, that start online. People are inherently social animals…

Disclaimer: The views expressed below are mine…all mine…

October 14, 2010

brands,

If you just got home from a very bad shopping trip and decided, in your fury, to tweet something disparaging about your local budget supermarket, would you expect said supermarket to contact the top executives at your place of work…

Shaping up reputation to handle a crisis

September 15, 2010

Crisis Management

crisis management, PR,

We’re about to set off for Glasgow, for the second in our ‘breakfast bunker briefings’ on how to avoid a social media crisis – hosted by us, social media agency Yomego, and moderation and community management company, eModeration. The first…

Portrait of a social media crisis

July 19, 2010

#BreakfastBunkerBriefing, crisis management,

Crisis Management

Last week, we got together with two great companies that we work with – Yomego and eModeration – to run a seminar on how to avoid a social media disaster. Yomego is a social media specialist, and has just…

Is it really worth having a Facebook profile?

May 14, 2010

brands, Facebook, identity, online privacy

There’s been a huge amount of debate around recent changes that Facebook has made and the impact that these changes have on brands (one of our clients, eModeration has blogged about the implications of community pages on brands, for example).…

The Tory Communications Meltdown – what can we learn from it?

May 12, 2010

Finally, after five days of backstage wrangling, Britain has a new Government. Rather than the Conservative victory that was predicted before the leadership debates, Britain has what is being described as a “progressive coalition” of Conservatives and Liberals and Gordon…

Blogging: quantity, quality and if it’s really worth your time

May 6, 2010

blogging