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social media crisis simulation tool

Anatomy of a crisis: LA Clippers

person
Gemma Storey
folder_openBrands, Crisis Management
turned_in_notbrands, Communication, crisis management, fans, identity, reputation management, ,
commentNo Comments
It’s easy enough for a business to ditch a troublesome employee for tarnishing the company name, but what do you do when it’s the owner who’s caused the problem? What happened? In April, Los Angeles Clippers owner, Donald Sterling, was…
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When Social Media Bites Back

Lessons from Rehearsing a Social Media Crisis

person
Gemma Storey
folder_openBrands, Crisis Management,
turned_in_notcommunity management, customer service, , reputation management, , ,
commentNo Comments
Carrot Communications works with our client social media management agency, eModeration, to provide a comprehensive social media crisis rehearsal. We use our own closed environment to simulate an unfolding crisis, enabling brands to get to grips with what they would…
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