info@carrotcomms.co.uk
+44 (0) 20 3997 7010

reputation management

What can brands do when they make embarrassing mistakes?

What can brands do when they make embarrassing mistakes?

person
Gemma Storey
folder_openCrisis Management
turned_in_notbrands, crisis management, customer service, reputation management, , ,
commentNo Comments
Google has been in the spotlight for the last few days for an appalling mistake made by its facial recognition software. Now, when you upload images to Google Photos, Googles AI tags them with what it deems the most appropriate…
Read More

Anatomy of a crisis: LA Clippers

person
Gemma Storey
folder_openBrands, Crisis Management
turned_in_notbrands, Communication, crisis management, fans, identity, reputation management, ,
commentNo Comments
It’s easy enough for a business to ditch a troublesome employee for tarnishing the company name, but what do you do when it’s the owner who’s caused the problem? What happened? In April, Los Angeles Clippers owner, Donald Sterling, was…
Read More

COMMENT POLICY

We’re social people. We love people to come to our blog and leave comments. But we’ll moderate all the comments people leave here before we post them, and we won’t post any comments that contain spam, hate language, racism, homophobia, language that we wouldn’t want our mothers to read, or are abusive in any way.

ARCHIVES

keyboard_arrow_up