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Brands

Anatomy of a crisis: LA Clippers

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Gemma Storey
folder_openBrands, Crisis Management
turned_in_notbrands, Communication, crisis management, fans, identity, reputation management, ,
commentNo Comments
It’s easy enough for a business to ditch a troublesome employee for tarnishing the company name, but what do you do when it’s the owner who’s caused the problem? What happened? In April, Los Angeles Clippers owner, Donald Sterling, was…
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AM crisis

Rehearsing a social media crisis: talking direct to consumers

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Kate Hartley
folder_openBrands, Comms, Crisis Management, PR,
turned_in_notcrisis management, , ,
commentNo Comments
We were in New York at the end of last month, running a series of social media crisis simulations and workshops for brands and agencies. Last year, Carrot and eModeration teamed up to combine our experience in PR, social media…
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