November in brand #fail: from major PR crises to thoughtless tweeting

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This month, we look at coffee, planes, shopping and…bum parties?! Would you like corporation tax with that? Starbucks found itself  in hot water this November (along with Amazon and Google), after the companies were invited to be grilled by the…
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October in brand #fail: the inspired versus the insipid

October saw two great examples of what brands should, and should not do when responding to fans on social media. Show some personality or resort to corporate drone mode? Let’s see which tactic has been the most successful. Bodyform: #winning…
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Nike Gold Digging t-shirt

August: four sexist brand #fails

There must have been something in the water this August. Brands near and far were tripping over themselves be accused of sexism. Maybe some witnessed the brief national and social media anger that erupted over the Madhouse trousers back in…
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July in reputation #fail: Thou shalt not insult thy customer

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July was a monumental month of failure, with brands tripping over themselves to dis-please. Over in the UK we had the pleasure of Barclays, and its Facebook campaign featuring hapless Dan clashing mightily with its rate adjustment scandal. Then there’s…
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